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TERMS OF USE

The following General sales conditions and privacy policy (henceforth TU) regulate the use of www.texfire.net (henceforth "web") which is owned by TEXFIRE TEXTILS TECNICS S.L., Spanish limited company with address in C/Llobateres, 29- P.I.Santiga, 08210 Barberà del Vallès, Barcelona, registered in Barcelona's Business Register, in volume 31308.

Though its website, TEXFIRE shows its products and offers the chance of purchasing them. People (henceforth "clients") who want to benefit from it have the chance to register, filling its content and adhering to the web's privacy policy. The purchases made in TEXFIRE TEXTILS TECNICS S.L are submitted to sales' general conditions on the website in the moment of making an order. The order's formalisation takes the entire acceptation of those. These purchase conditions had been shown well in advance, in compliance with current legislation.

Applicable Law and Jurisdiction

These general terms are abided by Spanish law. In case of controversy derived from these general terms and to resolve conflicts, parties are referred, under their own election, and renouncing to any other jurisdiction, to the judges and courts of the user's residence.

Prices

All the products' prices shown on the web include VAT and the taxes that may correspond, except of the professional area for distributors where tax-free prices can appear. In any case, those taxes will always be duly stayed.

Payment

Clients are committed to pay at the moment of the product's order. The corresponding shipment costs' taxes will be added to the initial price shown on the web for all the products. In any case, those taxes will be previously communicated to the client before making the payment. The purchase receipt of the shipment will be available and could be seen and printed on the website. Clients will pay the correspondent amount to their order through payment via credit card, debit or bank transfer (Visa, MasterCard, American Express, Visa Electron and/or other analogue cards). Credit cards used to the payment must have a Spanish bank or saving bank as issuer financial entity.

Security

Our platform incorporates BES (Buy Electronic Safe) model that, under international protocols Verified by Visa and MasterCard Secure Code, brings a high security, data protection and limitations that validate repetitive buys with the same card or IP address. In addition, the payment process works under a safe server using SSL (Secure Socket Layer) protocol.

Similarly, TEXFIRE manifest that does not have access to confidential data related to the used payment method and, thus, does not stock them. Only the bank has access to the system and these data as a way to manage payments and collections whom are unattainable to third parties.

Guarantee

TEXFIRE acts as a manufacturer, in legal terms established in accordance with the Real Decreto Legislativo 1/2007, dated November 16, approving the recast text of the Ley General para la Defensa de los Consumidores y Usuarios. The warranty duration is two years from the delivery date. Also, TEXFIRE warrants that all products are made with certified materials from official laboratories that ensure maximum quality and do not present any defects or latent defects. The guarantee does not include deficiencies caused by negligence, improper use, or mishandling. All products modified or repaired by the client or any other person who is not the manufacturer are excluded from the warranty. The guarantee will not be applicable to apparent or conformance flaws of the product, for which any complaint must be made by the client within 7 days following the product's delivery. To make use of the guarantee, the proof of payment or delivery note must be retained by the user.

Change or Return

All products could be returned and refunded, as long as clients communicate Texfire of their intention to return the product under a 15 natural days' maximum periode, counted since the delivery date and meeting the following requisites:

  • Product must be in the same appeareance as when it was delivered and must have its own original package and labelling. 
  • Shipment must be done by using the same box or envelope where it was received, if not, it could be shipped on a similar format that warrants the return in perfect condition.
  • A copy of the delivery note inside the parcel must be included, in addition, the returned products and the return's causes must be stated in this note. If the return's reason is not attributable to Texfire, the products' cost will be refunded, except delivery costs by return. Texfire will manage the return order under the same sistem used during the payment within 48 hours since the confirmation of arrival of the returned product to the warehouse. The refunding in client's account or credit card will depend on the credit card and the issuing entity. Aplication period will be for a period of 7 days in debit cards and 30 days in credit cards.

Periods and Delivery Place

TEXFIRE engages to deliver the product in perfect status in the address that client fills in the order form, stating a usual laboral timetable where the product must be given.

TEXFIRE reserves the chance of sending the same order in different deliveries. Each delivery is considered effective until the moment in which the shipping company puts the product under disposition of the client and informs through the control system. Delivery time will depend on the way of shipment, product availability and the place of shipment, although the usual delivery time with in stock products is from 2 to 5 business days, counting since the purchase date.

In case of shipment delay due to logistic aspects or stronger force, TEXFIRE will inform the client, but in any case will be responsible for the delay. Clients must verify the parcel's good condition in front of the transporter who, on behalf of TEXFIRE, will make the delivery of the requested product, pointing out in the delivery note any kind of anomaly shown in the package. If subsequently, once the product revised, the client will detect any incidence as a blow, break, signs to have been opened, or any defect caused during delivery, the client undertakes to inform to TEXFIRE via email in the shortest time possible and in a maximum of 5 business days until the delivery date.

Shipment Costs

Shipment costs and time of delivery of the orders might depend on the destination country.

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